Privacy Policy

Your privacy is really important to us, so we have developed a Privacy Policy that explains how we collect, use, disclose, transfer and store your information.

We use first-party and third-party cookies to ensure you get the best experience on our website. By continuing to use our website, you agree to our use of cookies in accordance with our Cookie Policy.

We have tried to make it as transparent as possible, but this is a privacy policy so it is inevitable that there will be some legalese involved. If anything is unclear or you have any questions, please contact us.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact an individual.

We and our affiliates may share this personal information with each other in order to fulfill our business and legal obligations (such as shipping our products to you and ensuring you qualify for our lifetime warranty) and use this information in accordance with this Privacy Policy and the law. You do not have to provide the personal information we request, but if you choose not to, in many cases we will not be able to provide you with our products or services or respond to any of your questions.

Here are the types of personal information we collect and how we use it:

What personal information does Elassoap collect?

When you order products from our website, we need to process information such as your payment details, delivery address, billing address, name and email address. If you sign up for our mailing list through our sign-up form, in addition to your email address, we will also collect your birthday and phone number (if you choose to provide it) in order to provide you with relevant information such as offers, competitions and general news that may be of interest to you. If you contact our customer service, the details of your interaction will be recorded so that we can provide you with quality service for your order or inquiry. If you choose to review our products and services, we will also record your details. When you visit the Elasoap website, we collect details of your visit to our website and which website you were redirected to our website from. We also collect information collected by cookies in your web browser, including information about the device you use to access our website and your geographical location. Some of the personal data listed above is collected directly, such as when you make a purchase through our website or send an email to our customer service team. Other personal data is collected indirectly, such as your browsing or shopping activities.

Please remember that if you choose not to share your personal data with us, or refuse certain contact permissions, we may not be able to provide certain services you have requested.

What happens if I do not provide the necessary personal information?

If you fail to provide certain information when requested, we may not be able to perform our contract with you (for example, to provide you with our products or services) or we may not be able to comply with our legal obligations.

The vast majority of the personal information we collect is used to deliver the product to you and to ensure that if any problems arise, we are able to resolve them with you, your courier or within Elasoap.

With your consent, or if you purchase a product from us and have not opted out of receiving updates from us, we will use your personal data, preferences and transaction details to provide you with information about relevant products and services, including tailored special offers, discounts, promotions, events, competitions, etc., by email, web, SMS and through our contact centre. If you change your mind, you can opt out of receiving this information at any time by contacting us or using the unsubscribe function.

We may process your personal information for our legitimate business interests. "Legitimate business interests" means the interests our company has in conducting and managing our business to give you the best service/product and the best, most secure experience. It also applies to processing that is in your interests. Processing for our legitimate interests may include processing for the following purposes: (i) fraud prevention and compliance; (ii) certain direct marketing and promotional activities (e.g., sending you an email or SMS notification when you place a product in your shopping cart but abandon your browsing before completing checkout); (iii) providing and operating referral marketing programs; (iv) network and information system security; (v) data analysis; (vi) enhancing, modifying or improving our services; (vii) identifying usage trends; or (viii) determining the effectiveness of promotional campaigns or advertisements. In connection with the above activities, we may share your personal information with trusted vendors who assist us with our data processing activities.

From time to time, we may use your personal information to send important notifications, such as communications about purchases and changes to our products, terms, conditions and policies, or to send you surveys, product or service feedback requests to help improve our services. Because this information is essential to your interaction with Elasoap, you cannot opt ​​out of receiving this information. If you have any questions about this, please contact us and a member of our team will be happy to assist you.

We may also use personal information for internal purposes, such as auditing our processes, fixing problems customers experience, conducting data analysis, and conducting research to improve our products, services, and customer service. However, we always make sure that we do not use more than the minimum amount of personal data necessary to do our job.

We may collect information such as language, unique device identifiers, referrer URLs, location, and the time zone where orders were placed so that we can better understand customer behavior and improve our products, services, and advertising.

We also collect data in a form that cannot, by itself, be directly associated with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Here are some examples of non-personal information we collect and how we may use it:

We may collect anonymous data about customer activity on our website. This data cannot be traced back to any individual and is aggregated and used to help us provide more useful information to our customers and understand which parts of our website, products, and services are of most interest to customers, or our customer demographics. Aggregate data is considered non-personal information for purposes of this Privacy Policy.

Our website, online services, emails and text messages, and advertisements may use "cookies" and other technologies, such as pixel tags and web beacons. These technologies help us better understand how users use our website, what help they need, understand which parts of our website users visit, and facilitate and measure the effectiveness of advertising and web searches.

We use first-party and third-party cookies to ensure you get the best experience on our website. By continuing to use our website, you consent to our use of cookies in accordance with our Cookie Policy.

Cookies are small text files sent by a website and stored on a user's computer, mobile phone or tablet. They contain a code that identifies the user and their purpose is to help track the user's activities on the website. Different types of cookies have different purposes.

Session cookies

These are temporary cookies that are deleted when you close your web browser. They are used to keep track of all the items you have added to your shopping cart - if we didn't use these cookies, your shopping cart would be empty every time you clicked on a new link.

Marketing cookies

These types of cookies are used to make the ads you see on sites like Facebook and Instagram more relevant and interesting to you.

We also use marketing cookies to measure the effectiveness of our online marketing efforts.

Statistical cookies

We use these third-party cookies to monitor how you use our website so that we can optimize our website and provide you with a better browsing and shopping experience in the future.

What if I don't want cookies on my device?

By using our website, you consent to these cookies being placed on your device for the reasons listed above.

You can clear cookies from your computer or mobile phone and change your web browser settings to refuse or accept the storage of any new cookies. Different browsers do this differently, so please refer to your browser's help section for guidance.

If you decide to refuse web cookies, please note that our website will not function fully as the items in your shopping cart will not be retained during the checkout process.

In order to process your payment and ship your order, we must share some personal information with third parties (such as your local courier). Personal information is governed by the privacy policies of Elasoap and any third parties. We only share personal information for the purpose of providing products and services or soliciting your feedback; we do not share personal information with third parties for marketing purposes.

Elasoap shares personal information with companies that provide services such as information processing, payment processing, fulfilling customer orders, shipping products, collecting feedback and reviews, managing and enhancing customer data, and providing customer service. These companies are obligated to protect your information to the same standards as Elasoap.

Elasoap may be required to disclose your personal information by law, legal process, litigation, and/or requests from public and governmental agencies within or outside your country of residence. We may also disclose your information if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other matters of public importance.

We may also disclose your information if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. In addition, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

We take data security very seriously and take commercially reasonable steps to put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the data collected through our website. We take steps such as password protection, secure encryption, and physical and human processes to safeguard and secure your data. However, please be aware that no electronic transmission or data transmission over the Internet or other networks can be guaranteed to be 100% secure.

When you post about Elasoap on a social networking service, the personal information and content you share will be visible to other users and may be read, collected, or used by them. You are solely responsible for the personal information you choose to share or submit in these circumstances. For example, if you list your name and email address in a Facebook or Twitter post, that information will be public.

Elasoap will keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your rights over your data

If any personal information we hold about you is inaccurate, you have the right to request correction. If we have made a mistake and hold data that we have no legal or business obligation to hold, you can also request that data be deleted.

To do this, we will provide you with a list of the personal data we hold about you and the purposes for which we hold it. We may decline to process requests that are manifestly non-essential (for example, where the request is unclear or unrelated to data protection), jeopardize the privacy of others, are extremely impractical, or where access is not required by law. You can make a request for access, correction or deletion by contacting us.

In limited circumstances, you may have consented to us collecting, processing and transferring your personal information for a specific purpose, but you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer and include "Data Protection" in the subject line. If we provide you with marketing information, you can also change your marketing preferences using the unsubscribe button at the bottom of the marketing emails we send you. Once we receive notification of your withdrawal of consent, we will no longer process your information for the purposes you initially consented to, unless we have another lawful basis for doing so.

Elasoap websites and services may contain links to third party websites, products and services.

Information collected by third parties (which may include location data or contact details) is subject to their privacy policies. We recommend that you familiarize yourself with the privacy policies of these third parties.

Our Company is fully committed to protecting your privacy

To ensure that your personal information is secure, we communicate our privacy and security guidelines to all relevant Elasoap employees and strictly enforce privacy protection measures within the company.

If you have any questions or concerns about Elasoap privacy policy or data processing, or if you would like to complain about a possible breach of local privacy laws, please contact us at contact@elasoap.com.

When we receive a privacy question or access/download request, we have a team that triages the contact and works to address the specific question or concern you have. If your question is substantive, we may ask you for more information. All such substantive contacts will receive a response. If you are not satisfied with the response you receive, you may submit a complaint to the relevant regulator in your jurisdiction. If you make a request to us, we will endeavor to provide you with information about the relevant complaint avenues that may be appropriate for your situation.

Elasoap may change, modify, add or remove portions of this policy at any time, and any changes will be effective immediately. Any changes we make to our privacy policy will be posted on this page and, where appropriate, notified to you.