Shipping Policy
1. Shipping Time
Order Processing Time: All orders are generally processed and shipped within 1-3 business days. There may be delays during holidays or promotions.
Some popular products may require additional processing time, and the specific delivery time will be noted on the product page.
2. Delivery Range
We support delivery services in most countries and regions around the world.
3. Delivery Method
We use reliable local and international logistics services such as DHL, FedEx, EMS, TNT, UPS, etc. The specific method will be automatically assigned according to the address at checkout.
4. Delivery Time & Shipping Fee Description
Standard Delivery: Estimated delivery within 5-15 business days. Free shipping for orders over $65, and a fixed rate of $6 for less than this amount.
Free Shipping: For eligible orders (orders over $65), we will provide free standard shipping services.
5. Logistics Tracking
After the order is shipped, you will receive a confirmation email with a tracking number.
Please check the package transportation status in real time through the link in the email.
If there is no update for a long time or an abnormality occurs, please contact our customer service team as soon as possible.
6. Tariffs and Import Taxes
International orders may involve tariffs or import taxes levied by the customs of the destination country, and the relevant costs shall be borne by the buyer.
We recommend that you understand the local customs policy before placing an order.
If the package is returned or detained due to unpaid tariffs, the relevant costs and risks shall be borne by the buyer.
7. Special Tips
Please make sure the delivery address you provide is accurate and complete, including the zip code, telephone number and recipient's name.
If the package is returned due to an incorrect address or no one to sign for it, you will be responsible for the secondary delivery fee.
When signing for the package, please check the appearance of the package in person. If you find any damage, please take a photo immediately and refuse to accept it for subsequent claims.
8. Contact Us
If you have any questions about transportation, please contact us via the following methods:
contact@elasoap.com.
Working hours: Monday to Friday 9:00 – 18:00.